Contact us

Thank you for visiting Cllomagy.

We welcome your questions and are here to assist with product information, sizing, orders, shipping, returns, exchanges, and refunds.

If you need assistance, please contact us using the information below. Our customer service team will review your inquiry during our regular business hours.

Customer Support

Email: service@cllomagy.shop

Phone: +86 18166135571

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

If you contact us outside business hours, you are welcome to send an email. Your message will be reviewed during our regular customer service hours.

Order Inquiries

For questions about an existing order, please include your order number and the email address used at checkout.

This information helps us locate your order and review your request.

We can assist with:

  • Product details and sizing questions

  • Order information and status

  • Shipping and delivery inquiries

  • Returns and exchanges

  • Refund questions

  • Other customer service concerns

Shipping and Returns

Cllomagy works with third-party fulfillment partners located in the United States to prepare and ship customer orders.

Eligible returns are handled through our designated U.S. return facilities.

For return or exchange requests, please contact our customer service team for instructions. A prepaid return shipping label is included in the original package.

Please do not send returns to our registered business address in China.

For additional information, please review our Shipping Policy and Return & Refund Policy.

Business Information

Store Name: Cllomagy

Business Operator: Shenzhen ChuangLe Technology Co., Ltd.

Registered Business Address:

Room 602, Unit 1, Building 10, Liyuan Area D
No. 87 Taizi Road, Shuiwan Community, Zhaoshang Subdistrict
Nanshan District, Shenzhen
Guangdong Province 518067
China

We appreciate your interest in Cllomagy and welcome the opportunity to assist you.