Privacy policy

Last Updated: October 28, 2026

At Cllomagy, we understand that your personal information matters to you. We appreciate the trust you place in us when visiting our website, browsing our products, or placing an order.

We believe you should be able to understand how your information is collected and used without having to navigate unclear or complicated explanations.

This Privacy Policy describes the types of personal information we may collect, how we use and share that information, the steps we take to protect it, and the choices available to you.

We encourage you to read this policy and contact us if you have any questions.

1. Who We Are

Cllomagy is an online clothing store operated by Shenzhen ChuangLe Technology Co., Ltd.

Our online store is hosted on Shopify. We work with third-party service providers, including fulfillment partners located in the United States, to process and deliver customer orders.

For the purposes of this policy, “Cllomagy,” “we,” “us,” and “our” refer to the business operating this store.

This policy applies to personal information collected through our online store, customer service communications, and related shopping services.

2. Personal Information We Collect

The information we collect depends on how you interact with our store.

A. Information You Provide Directly

When you place an order, contact customer service, or otherwise communicate with us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Products ordered

  • Order number and transaction details

  • Return, exchange, and refund information

  • Messages and other information you choose to share with customer service

  • Marketing preferences, if you choose to provide them

We use this information primarily to manage purchases, provide customer assistance, and fulfill our responsibilities to you.

B. Payment and Transaction Information

When you purchase a product, payment-related information is processed through the payment services available at checkout.

Depending on the payment method, relevant information may include:

  • Billing details

  • Payment method information

  • Transaction reference numbers

  • Payment confirmation and status

  • Refund and chargeback information

Payment service providers handle payment information according to their own security and privacy practices.

We generally receive the transaction details needed to confirm payments, manage orders, and process refunds.

For your protection, please do not send complete payment card numbers or other sensitive financial credentials to our customer service email.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through Shopify and other technologies used to operate the store.

This may include:

  • IP address

  • Browser type and version

  • Device type and operating system

  • General location information inferred from technical data

  • Pages viewed

  • Products viewed

  • Search and browsing activity

  • Referring website or source

  • Date and time of visits

  • Cookie identifiers and similar technical identifiers

This information may help us operate the website, understand technical performance, maintain security, and improve how customers navigate our store.

D. Information from Service Providers

We may receive relevant information from service providers involved in an order, such as:

  • Payment confirmation from payment processors

  • Shipping status and delivery updates from carriers

  • Fulfillment information from our warehouse partners

  • Return delivery and processing information

  • Information used to identify potentially fraudulent transactions

We use this information for the purposes described in this policy.

3. How We Use Personal Information

We use personal information for legitimate business purposes related to operating our online store and supporting our customers.

Processing and Fulfilling Orders

We use relevant information to:

  • Confirm purchases

  • Process payments

  • Prepare and fulfill orders

  • Arrange shipment through our U.S. fulfillment partners

  • Provide shipping notifications and tracking details

  • Address delivery issues

  • Process eligible returns, exchanges, and refunds

Customer Service

We use your contact information and order history to:

  • Respond to questions

  • Provide product and order information

  • Investigate delivery or product concerns

  • Assist with returns and exchanges

  • Follow up on customer service requests

Website Operation and Improvement

Technical and browsing information may be used to:

  • Maintain website functionality

  • Identify technical errors

  • Understand how visitors use the store

  • Improve website navigation and product information

  • Monitor website performance

  • Detect unusual or potentially unauthorized activity

Security and Fraud Prevention

We may process information when reasonably necessary to:

  • Verify transactions

  • Detect suspicious orders

  • Protect customer accounts

  • Prevent payment fraud

  • Investigate misuse of our services

  • Maintain the security of our website and business operations

Marketing Communications

If you subscribe to marketing communications or otherwise permit us to contact you for promotional purposes, we may use your contact details to send information about products, store updates, and relevant offers.

You may unsubscribe from marketing emails at any time using the unsubscribe instructions in the message or by contacting us.

Order confirmations, shipping updates, and other necessary service communications are separate from optional promotional messages.

Legal and Business Obligations

We may also use personal information when necessary to maintain required business records, comply with applicable laws, respond to lawful requests, or resolve disputes.

4. How We Share Personal Information

We share personal information with service providers when reasonably necessary to operate our store, complete transactions, and assist customers.

Depending on the service being provided, recipients may include:

Shopify

Our online store is hosted by Shopify.

Shopify processes personal information to provide e-commerce services, including storefront functionality, checkout, order management, and related services.

Depending on the Shopify features and settings enabled for our store, Shopify may also process information to provide or improve other services, including certain features that use information from interactions with Shopify and participating merchants.

You can learn more about Shopify's practices in the Shopify Consumer Privacy Policy.

Payment Service Providers

Payment processors receive information necessary to authorize payments, process transactions, manage payment security, and issue refunds.

U.S. Fulfillment Partners

We share necessary order information with our third-party fulfillment partners located in the United States.

This typically includes the recipient's name, shipping address, telephone number when needed for delivery, and order contents.

These details help our fulfillment partners prepare orders, create shipping labels, and coordinate delivery.

Shipping Carriers

Delivery companies receive information necessary to transport packages and provide shipment tracking.

Such information may include recipient details, delivery address, and package information.

Technology, Security, and Support Providers

We may use service providers that help us maintain website functionality, provide customer support, identify security issues, or analyze store performance.

Analytics and Advertising Providers

If analytics or advertising services are enabled on our store, information about website interactions may be processed by the providers of those services.

Depending on the technologies used and applicable privacy laws, certain advertising-related disclosures may be considered a “sale” or “sharing” of personal information.

Where applicable, we provide choices for limiting such uses as described in this policy.

Legal or Regulatory Purposes

We may disclose information when required by applicable law, a valid legal request, or when reasonably necessary to protect the rights, safety, or security of our customers, business, or others.

We do not require customers to provide personal information unrelated to their purchase or support request unless there is a legitimate reason to request it.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support online shopping and website functionality.

Cookies are small data files that websites may store on a visitor's device.

Depending on the functions and services enabled, these technologies may be used for the following purposes:

Essential Cookies

These support functions such as:

  • Maintaining shopping cart contents

  • Supporting checkout functionality

  • Remembering necessary session information

  • Maintaining website security

  • Supporting basic store operations

Functional Cookies

These may help remember preferences or support features that make the website easier to use.

Analytics Cookies

These may help us understand website traffic, page performance, and how visitors interact with our store.

Advertising Cookies

If advertising tools are enabled, certain cookies or similar technologies may support advertising measurement or the display of more relevant advertisements.

Managing Cookie Preferences

You can manage or remove cookies through your browser settings.

Where a cookie preference tool is available on our website, you may also use it to review or update your choices.

Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where required by applicable law, we will seek appropriate consent before using non-essential tracking technologies.

For questions about our use of cookies or your privacy choices, please contact service@cllomagy.shop.

6. Marketing Preferences and Advertising Choices

We respect your choice about whether to receive promotional communications.

If you no longer wish to receive marketing emails, you can:

  • Follow the unsubscribe instructions included in a promotional email.

  • Contact us at service@cllomagy.shop and request removal from marketing communications.

You may continue to receive important order-related communications, including payment confirmations, shipping notices, and responses to customer service requests.

If you wish to opt out of personal information uses for targeted advertising or certain data sharing, you may contact us using the details below.

Where required by applicable law, we will process applicable privacy preference signals and requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required or permitted by applicable law.

Retention periods may depend on:

  • Whether an order is active or completed

  • Customer service and return requests

  • Payment and accounting record requirements

  • Fraud prevention and security needs

  • Legal or regulatory obligations

  • The nature of the information involved

For example, some order and payment records may need to be retained for accounting, tax, or dispute-resolution purposes even after an order has been completed.

When information is no longer needed and no legal requirement requires its retention, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. How We Protect Your Information

We recognize the importance of protecting customer information.

We use reasonable administrative, technical, and organizational measures appropriate to the information we handle.

These may include:

  • Using established e-commerce and payment-processing services

  • Limiting access to information based on business needs

  • Using access controls for store administration

  • Reviewing unusual or potentially fraudulent activity

  • Working with service providers that have relevant data-protection responsibilities

  • Managing customer information through appropriate business systems

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving our store.

9. International Processing and Data Transfers

Cllomagy is operated by Shenzhen ChuangLe Technology Co., Ltd., a company registered in China.

Our online store is hosted through Shopify, and we use third-party fulfillment facilities in the United States.

Because of these arrangements, personal information may be accessed, transferred to, or processed in the United States, China, and other countries where Shopify or our service providers operate.

Privacy laws and data-protection requirements may differ between countries.

Where required by applicable law, we will take appropriate measures for international processing and transfers of personal information.

We share information with service providers based on the purposes described in this policy, including website operation, payment processing, order fulfillment, delivery, and customer support.

10. Your Privacy Rights and Choices

Depending on where you live and the privacy laws that apply, you may have rights concerning your personal information.

These may include:

Right to Access

You may request information about the personal data we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of personal information, subject to applicable legal and business recordkeeping requirements.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in an accessible format.

Right to Opt Out

Where applicable, you may request to opt out of certain targeted advertising or the sale or sharing of personal information as defined by applicable law.

Right to Withdraw Consent

Where processing depends on your consent, you may be able to withdraw that consent.

Right to Equal Treatment

Where applicable law provides this protection, we will not discriminate against you for exercising your privacy rights.

How to Submit a Privacy Request

Please email:

service@cllomagy.shop

Use a subject line such as Privacy Request and briefly describe your request.

To help protect personal information, we may need to verify your identity or your authority to act on another person's behalf before completing certain requests.

We will review and respond to requests in accordance with applicable privacy laws.

Some information may need to be retained when required for legal compliance, security, fraud prevention, or legitimate transaction records.

11. Additional Information for U.S. Residents

Residents of certain U.S. states, including California, may have additional privacy rights under applicable state laws.

Where those laws apply to our business and your information, the available rights may include access, correction, deletion, data portability, and opting out of certain advertising-related data uses.

Some state laws also provide rights relating to sensitive personal information and procedures for appealing decisions on privacy requests.

To ask about these rights or submit a request, please contact service@cllomagy.shop.

If our website uses technologies that require additional privacy disclosures or opt-out controls under applicable law, those controls should be used together with this policy.

12. Children's Privacy

Our online store is intended for general shopping by adults and is not directed to children under the age of 13.

We do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact service@cllomagy.shop so that we can review the situation and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

When you leave our website, the privacy practices of those third parties may differ from ours.

We encourage you to review the privacy information provided by any external website or service you choose to use.

We are not responsible for the privacy practices of third-party websites that we do not operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technology, or applicable legal requirements change.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically.

If a change requires additional notice or consent under applicable law, we will take the appropriate steps.

15. Contact Us

We appreciate the opportunity to address any questions or concerns you may have about your personal information.

For privacy questions, data requests, or concerns about the use of your information, please contact us:

Store Name: Cllomagy

Business Operator: Shenzhen ChuangLe Technology Co., Ltd.

Email: service@cllomagy.shop

Phone: +86 18166135571

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Registered Business Address:

Room 602, Unit 1, Building 10, Liyuan Area D
No. 87 Taizi Road, Shuiwan Community, Zhaoshang Subdistrict
Nanshan District, Shenzhen
Guangdong Province 518067
China

We welcome your questions and will review privacy-related requests with care.