Refund policy

Return & Refund Policy

Last Updated: October 28, 2026

Thank you for shopping at Cllomagy. We understand that an item may not always meet your expectations. This policy explains how to request a return or exchange, which items are eligible, how return shipping works, and when to expect a refund.

1. Return and Exchange Overview

Cllomagy accepts returns and exchanges for both defective and non-defective products.

Our standard return and exchange terms are:

Policy Detail Terms
Return Window 30 days from delivery
Exchanges Accepted
Accepted Item Condition New or slightly used
Defective Product Returns Accepted
Non-Defective Product Returns Accepted
Return Method By mail
Return Shipping Cost Free — paid by Cllomagy
Exchange Shipping Cost Free — paid by Cllomagy
Return Label Prepaid label included in the package
Restocking Fee None ($0.00)
Refund Method Original payment method
Estimated Refund Time 7 days after return approval

2. 30-Day Return Window

You may request a return or exchange within 30 calendar days of the date your order is marked as delivered by the shipping carrier.

The return window begins on the delivery date, not the purchase or shipping date.

To begin a return or exchange, contact us at service@cllomagy.shop within this 30-day period.

Please include your order number and the item you wish to return or exchange.

After we confirm your request, follow the return instructions provided by our customer service team.

3. Eligible Product Conditions

We accept returns and exchanges for items in the following conditions:

  • New: Items that have not been worn or used.

  • Slightly Used: Items that have been opened, tried on, or lightly worn and remain in a returnable condition.

Slightly used items must be reasonably clean and free from substantial damage, heavy staining, strong odors, or excessive wear.

Items that have been significantly damaged through misuse or extensive wear may not qualify for a return or exchange.

Original packaging is recommended when available, but it is not required if the item can be packaged securely for return.

Both defective and non-defective items may be returned under this policy.

4. Reasons for Returns

We accept eligible returns for reasons including:

  • The size or fit is not suitable.

  • You prefer a different color or style.

  • You changed your mind after purchasing.

  • The item differs from what you expected.

  • You received the wrong item.

  • The item arrived damaged or defective.

Returns for non-defective items are subject to the same 30-day window and item-condition requirements as other eligible returns.

5. How to Return an Item

Please follow these steps:

Step 1: Contact Customer Support

Email service@cllomagy.shop within 30 days of delivery.

Include:

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photographs, if the item arrived damaged, defective, or incorrect

Step 2: Receive Return Confirmation

Our customer service team will review your request and provide return instructions.

Step 3: Package Your Item

Place the item securely in its original packaging or another suitable shipping package.

A prepaid return shipping label is included in your original package.

After receiving return instructions, use the included label to send the item back.

If the label is missing or damaged, contact us. We will provide a replacement prepaid return label at no cost.

Step 4: Drop Off Your Return Package

Take the package to the carrier indicated on the prepaid return label.

We recommend keeping the return tracking number or drop-off receipt until the return is completed.

Step 5: Return Inspection and Refund

Once your return reaches our designated U.S. return facility, we will check the returned item against the eligibility requirements.

After the return is approved, the refund will be processed to your original payment method.

6. Return Shipping Fees

Cllomagy pays the return shipping costs for all eligible returns.

This applies to both defective and non-defective products, including returns resulting from a change of mind, an unsuitable fit, or an incorrect item.

  • Prepaid return label: Provided

  • Customer return shipping cost: $0.00

  • Restocking fee: $0.00

  • Additional return handling fee: $0.00

Please use the prepaid label provided with your order or a replacement label issued by our customer service team.

If you choose to arrange your own return shipping without our authorization, please contact us first, as reimbursement for independently purchased shipping services cannot be guaranteed.

7. Exchanges

We accept exchanges within 30 days of delivery for eligible items in new or slightly used condition.

You may request an exchange for another available size, color, or eligible style.

How to Request an Exchange

  1. Email service@cllomagy.shop within 30 days of delivery.

  2. Provide your order number, the item you wish to exchange, and the replacement size, color, or style you would like.

  3. Our customer service team will confirm the requested replacement's availability and provide exchange instructions.

  4. Return the original item using the prepaid return label included in your package.

  5. After the returned item is received and approved, we will arrange shipment of the replacement item.

Cllomagy covers both the return shipping cost and the shipping cost of the replacement item.

Exchange availability depends on current inventory. If the requested replacement is unavailable, we will contact you to discuss another available option or a refund.

If an exchange involves products with different prices, any price difference will be explained before the exchange is completed.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the return decision.

For approved returns:

  • Refunds are issued to the original payment method used at checkout.

  • The estimated time for the refund to appear in your account is 7 calendar days after return approval.

  • No restocking fees or return shipping charges will be deducted from eligible refunds.

The final posting time may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the estimated period, please contact us at service@cllomagy.shop. You may also need to check with your payment provider.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at service@cllomagy.shop.

Include your order number, a description of the issue, and photographs when available.

We will review the information and provide the appropriate return, exchange, or refund instructions.

For eligible cases, Cllomagy covers all return shipping costs and any applicable replacement shipping costs.

10. U.S. Return Location

Cllomagy works with designated return facilities located in the United States.

Eligible returns are directed to our U.S. return facilities rather than our registered business address in China.

Please use the return address printed on your prepaid return label and follow the instructions provided by our customer service team.

Do not send returns to our registered business address in China.

If you need the correct return address or a replacement prepaid label, contact service@cllomagy.shop.

11. Questions About Returns or Refunds

If you have questions about an existing return, exchange, or refund, please contact us.

Store Name: Cllomagy

Business Operator: Shenzhen ChuangLe Technology Co., Ltd.

Email: service@cllomagy.shop

Phone: +86 18166135571

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Registered Business Address:

Room 602, Unit 1, Building 10, Liyuan Area D
No. 87 Taizi Road, Shuiwan Community, Zhaoshang Subdistrict
Nanshan District, Shenzhen
Guangdong Province 518067
China

Return Location: United States (Designated Return Facilities)