Terms of Service

Last Updated: October 28, 2026

Welcome to Cllomagy.

Thank you for visiting our online store. We appreciate your interest in our products and want your shopping experience to be clear, straightforward, and comfortable.

These Terms of Service explain the conditions that apply when you browse our website, purchase products, or use services provided by Cllomagy.

We encourage you to read these terms, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy, before placing an order.

If you have any questions, our customer service team will be happy to assist you.

1. About Cllomagy

Cllomagy is an online women's clothing store operated by Shenzhen ChuangLe Technology Co., Ltd.

Our store is hosted on Shopify, and we work with third-party fulfillment partners located in the United States to prepare and ship customer orders.

Throughout these terms, “Cllomagy,” “we,” “us,” and “our” refer to the business operating this online store.

By placing an order through our website, you agree to the applicable purchase terms described here, subject to your rights under applicable law.

Nothing in these terms is intended to remove or restrict any consumer rights that cannot legally be waived.

2. Use of Our Website

Our website is intended to help customers browse products, review product information, and place orders.

When using our website, we ask that you:

• Provide accurate information when placing an order.

• Use the website for lawful purposes.

• Avoid interfering with website security or functionality.

• Refrain from attempting unauthorized access to accounts or systems.

• Avoid submitting fraudulent orders or misleading payment information.

• Respect the intellectual property rights associated with website content.

You may browse our products without creating an account unless a particular optional feature requires one.

When placing an order, you should be legally able to complete the transaction or have the appropriate permission to do so.

3. Product Information and Descriptions

We make reasonable efforts to provide clear and accurate information about the clothing available at Cllomagy.

Product pages may include:

• Product names and descriptions

• Available colors

• Available sizes

• Fabric compositions

• Design and construction details

• Product photographs

• Prices and availability

We encourage customers to review the product description and size information carefully before purchasing.

Please keep in mind that colors may appear slightly different depending on a device's display settings and lighting conditions.

Some product photographs may show accessories or other clothing used for styling. Unless specifically identified as included in the product listing, those additional items are not part of the purchase.

If you need clarification about a product's material, measurements, or included items, please contact us before ordering.

4. Product Availability

Products, colors, and sizes are subject to actual inventory availability.

We aim to keep product availability information updated, but inventory may change as orders are processed.

If an ordered item becomes unavailable, we will contact you to explain the situation and discuss the available options.

If we cannot fulfill an item and the order is canceled, any payment collected for that item will be refunded to the original payment method.

We will not intentionally substitute a different product without informing you and obtaining your agreement.

5. Pricing and Currency

Product prices are displayed in U.S. dollars (USD) unless otherwise indicated.

The price shown on a product page is the product price before any applicable taxes.

Where required, applicable sales taxes are calculated and displayed during checkout.

Cllomagy currently offers free standard shipping on all eligible orders within our supported U.S. delivery area, with no minimum purchase requirement.

You can review the order total before completing payment.

We do not intend to add undisclosed shipping or handling charges to eligible standard-shipping orders.

Prices may change from time to time. Changes to displayed prices will not alter the agreed price of an order that has already been accepted, except where applicable law requires otherwise or a pricing error is addressed with the customer's agreement.

6. Placing an Order

When you submit an order, you are making a request to purchase the selected products.

After checkout, an order confirmation will be sent to the email address provided.

The confirmation acknowledges that we have received your order. Fulfillment remains subject to payment verification, product availability, and delivery eligibility.

If an issue prevents us from fulfilling an order, we will contact you and explain the next steps.

If an order cannot be fulfilled and must be canceled, any payment already collected for the canceled items will be refunded to the original payment method.

Please review your order details carefully before completing checkout.

7. Payment

Payment must be completed using a payment method available at checkout.

Depending on the checkout options enabled, accepted payment methods will be displayed before you submit your order.

Payments are handled through the payment-processing services connected to our store.

We may review or verify transactions when reasonably necessary to help prevent unauthorized or fraudulent purchases.

Payment information is handled in accordance with our Privacy Policy and the applicable payment provider's terms.

If you experience a payment issue, please contact us at service@cllomagy.shop.

8. Shipping and Delivery

Cllomagy currently ships only to the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international destinations.

Orders are shipped from third-party fulfillment facilities located in the United States.

Our standard shipping arrangements are:

Shipping Detail	Policy
Shipping Method	Standard Shipping
Shipping Cost	Free ($0.00)
Minimum Purchase	No minimum
Order Cutoff Time	7:00 PM Eastern Time
Processing Time	1–3 business days
Processing Days	Monday–Friday
Estimated Transit Time	3–5 business days
Estimated Total Delivery Time	4–8 business days

Orders placed after the daily cutoff time, on weekends, or on U.S. public holidays begin processing on the next business day.

Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather conditions, holidays, or other transportation circumstances.

If we are unable to ship an order within the applicable promised timeframe, we will provide information about the delay and any choices required by applicable law, including the option to agree to a revised shipping date or cancel for a refund.

For complete details, please review our Shipping Policy.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@cllomagy.shop.

Include your order number and a description of the requested change.

We will review your request based on the order's fulfillment status.

Changes and cancellations may not be possible once a package has been prepared for dispatch or handed to a shipping carrier.

If an order has already shipped, you may request an eligible return or exchange under our Return & Refund Policy.

Where an order is canceled before fulfillment, any applicable refund will be made to the original payment method.

10. Returns, Exchanges, and Refunds

We want customers to understand their options if an item does not meet their expectations.

Cllomagy accepts eligible returns and exchanges for both defective and non-defective products.

Our standard terms include:

• Return and exchange window: 30 calendar days from delivery

• Accepted condition: New or slightly used

• Exchanges: Available, subject to eligibility and inventory

• Return shipping cost: Paid by Cllomagy

• Exchange shipping cost: Paid by Cllomagy

• Return label: Prepaid return label included in the original package

• Restocking fee: None

• Refund method: Original payment method

• Estimated refund time: 7 calendar days after return approval, subject to payment provider processing

Returns and exchanges are handled through our designated facilities in the United States.

To request a return or exchange, email service@cllomagy.shop within the applicable return period.

Please refer to our Return & Refund Policy for the complete return procedure, eligibility requirements, and refund details.

11. Customer Accounts and Information

You are responsible for providing reasonably accurate contact, payment, and shipping information when purchasing from our store.

If you create an account, please take reasonable care to protect your login credentials.

If you suspect unauthorized account activity or notice an error in your order information, please contact us.

Our collection and processing of personal information are described in our Privacy Policy.

12. Website Content and Intellectual Property

The Cllomagy name, website design, text, graphics, photographs, and other materials displayed on the website may be protected by applicable intellectual property laws.

Unless otherwise permitted by law or authorized by the relevant rights holder, website materials should not be reproduced or used commercially without appropriate permission.

You may use product information and website content for ordinary personal shopping purposes.

Nothing in these terms transfers ownership of intellectual property rights to website visitors.

13. Third-Party Services and Links

Certain features of our store are provided through Shopify and other service providers.

Our website may also contain links to external websites.

Third-party websites and services may operate under their own terms and privacy policies.

We encourage you to review those policies when using an external service.

We are not responsible for the content or operation of websites that we do not control, except where applicable law provides otherwise.

14. Website Availability and Technical Issues

We make reasonable efforts to maintain a functional and accessible shopping website.

However, occasional technical interruptions, maintenance, or unexpected errors may occur.

If you encounter a problem with a product page, shopping cart, payment process, or order confirmation, please contact us so we can review the issue.

We will make reasonable efforts to correct identified problems.

We do not guarantee that website access will always be uninterrupted or error-free.

15. Errors and Corrections

We aim to keep product details, availability, pricing, and other website information accurate.

If we discover an error that materially affects an order, we will review the situation and contact the customer when appropriate.

We may correct inaccurate website information, but we will not use such corrections to impose undisclosed charges on completed purchases.

If a material error prevents an order from being fulfilled as agreed, we will explain the available options, including cancellation and a refund where appropriate.

16. Responsibility and Consumer Rights

We aim to meet our obligations under these terms and applicable consumer protection laws.

Products and services are subject to any warranties, remedies, and protections that cannot legally be excluded.

Nothing in these Terms of Service limits rights or remedies available to customers under applicable law.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control.

This section does not remove our responsibility for obligations that we are legally required to fulfill.

17. Questions and Dispute Resolution

If you are dissatisfied with an order or have a concern about our services, we encourage you to contact us first.

Please email service@cllomagy.shop with your order number and a description of the issue.

We will review your concerns and work toward an appropriate resolution based on the circumstances, our published policies, and applicable law.

Nothing in these terms prevents you from exercising any legal rights or remedies available to you.

18. Changes to These Terms

We may update these Terms of Service when our business operations, services, or legal obligations change.

When changes are made, we will update the date shown at the beginning of this page.

Updated terms apply from their stated effective date, subject to applicable law.

Changes will not automatically remove rights already associated with completed purchases.

We encourage customers to review the current terms before placing an order.

19. Related Store Policies

The following policies provide additional information about shopping at Cllomagy:

• Shipping Policy: Delivery coverage, shipping costs, processing times, and transit estimates.

• Return & Refund Policy: Return eligibility, exchanges, prepaid return labels, and refunds.

• Privacy Policy: Collection, use, sharing, and protection of personal information.

These policies should be read together with these Terms of Service.

If there is a question about a specific shipping, return, or privacy procedure, the applicable detailed policy provides the relevant operational information, subject to applicable law.

20. Contact Information

We welcome questions about our products, orders, policies, or website services.

Store Name: Cllomagy

Business Operator: Shenzhen ChuangLe Technology Co., Ltd.

Email: service@cllomagy.shop

Phone: +86 18166135571

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Registered Business Address:

Room 602, Unit 1, Building 10, Liyuan Area D
No. 87 Taizi Road, Shuiwan Community, Zhaoshang Subdistrict
Nanshan District, Shenzhen
Guangdong Province 518067
China

Shipping Origin: United States (Third-Party Fulfillment Facilities)

Return Location: United States (Designated Return Facilities)

Thank you for taking the time to review our Terms of Service and for considering Cllomagy.