Shipping policy

Last Updated: October 28, 2026

Thank you for shopping at Cllomagy. This Shipping Policy explains our shipping coverage, costs, order processing times, delivery estimates, and how to contact us regarding your order.

1. Shipping Coverage

Cllomagy currently ships exclusively to the 48 contiguous United States and Washington, D.C.

We do not offer shipping to the following locations:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. Virgin Islands

  • Guam

  • American Samoa

  • Northern Mariana Islands

  • U.S. Minor Outlying Islands, including Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Navassa Island, Palmyra Atoll, and Wake Island

  • APO, FPO, and DPO military addresses

  • International destinations outside the United States

Orders with delivery addresses outside our supported shipping area cannot be fulfilled.

2. Shipping Costs

We offer free standard shipping on all eligible orders, with no minimum purchase requirement.

Shipping Method Shipping Cost Minimum Order
Standard Shipping Free ($0.00) No minimum

There are no additional standard shipping charges based on order value within our supported delivery area.

3. Order Processing Time

Orders are processed Monday through Friday, excluding U.S. public holidays.

  • Order Cutoff Time: 7:00 PM Eastern Time (ET)

  • Processing Time: 1–3 business days

  • Processing Days: Monday–Friday

Orders placed before 7:00 PM ET on a business day enter the processing schedule for that day. Orders placed after 7:00 PM ET, on weekends, or on U.S. public holidays begin processing on the next business day.

Processing includes order verification, preparation, packaging, and transfer to the shipping carrier.

Processing time is separate from shipping transit time.

4. Delivery Time

We currently offer standard shipping to eligible U.S. destinations.

Shipping Method Processing Time Estimated Transit Time Estimated Total Time
Standard Shipping 1–3 business days 3–5 business days 4–8 business days

Estimated total delivery time: 4–8 business days, calculated from the start of order processing.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary due to the destination, carrier operations, weather conditions, public holidays, or other transportation disruptions.

If an order is placed after the cutoff time or during a non-business day, processing begins on the following business day.

5. Shipping Origin and Fulfillment

Cllomagy works with third-party logistics and fulfillment partners located in the United States.

Orders are prepared and dispatched from our U.S.-based fulfillment facilities to eligible U.S. delivery addresses.

Although our business operator is registered in China, customer orders covered by this policy are shipped from our U.S. fulfillment network.

6. Shipping Carriers

Our standard shipments are arranged through the following U.S. carriers:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

The carrier assigned to an order may depend on the delivery address, package characteristics, and fulfillment arrangements.

Customers cannot always select a specific carrier during checkout.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation containing tracking information when available.

You can use the tracking number to follow your package through the carrier's tracking system.

Tracking updates may not appear immediately after a shipping label is created. Please allow time for the carrier to scan and update the shipment.

If you have questions about your shipment, contact us at service@cllomagy.shop.

8. Address Accuracy and Order Changes

Please review your shipping address carefully before completing checkout.

An incorrect or incomplete address may cause delivery delays or unsuccessful delivery attempts.

If you need to correct your shipping information, contact us as soon as possible at service@cllomagy.shop.

We will review your request, but address changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

9. Shipping Delays

We aim to process and dispatch orders within the stated timeframes. However, unexpected circumstances may affect delivery estimates.

Possible causes include:

  • Severe weather

  • Carrier transportation delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Other events outside our reasonable control

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide an update.

For assistance with a delayed shipment, please contact our customer service team.

10. Missing, Damaged, or Undelivered Packages

If your package has not arrived within the estimated delivery period, please check the tracking information first.

You may also contact us at service@cllomagy.shop with your order number and delivery details.

If your package arrives damaged, please retain the packaging and provide photographs of the damage when contacting us.

We will review the information and, where appropriate, coordinate with our fulfillment partner or shipping carrier to investigate the issue.

Any applicable replacement or refund will be handled in accordance with our Return & Refund Policy.

11. Returns

Cllomagy handles eligible product returns through its designated return facilities in the United States.

For return requests, please contact our customer service team to obtain the appropriate return instructions and designated U.S. return address.

Please do not send returns to our registered business address in China.

For information about return eligibility, return shipping costs, and refunds, please refer to our Return & Refund Policy.

12. Customer Support and Business Information

If you have any questions about shipping, delivery, or an existing order, please contact us.

Store Name: Cllomagy

Business Operator: Shenzhen ChuangLe Technology Co., Ltd.

Email: service@cllomagy.shop

Phone: +86 18166135571

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Registered Business Address:

Room 602, Unit 1, Building 10, Liyuan Area D
No. 87 Taizi Road, Shuiwan Community, Zhaoshang Subdistrict
Nanshan District, Shenzhen
Guangdong Province 518067
China

Shipping Origin: United States (Third-Party Fulfillment Facilities)

Return Location: United States (Designated Return Facilities)